[O365] Some users unable to attach files

[zebulunn]

I'm stumped on this.

 

Some students this morning are unable to attach files to email and send to teachers.

 

We go through the usual process of browsing to the file on their home drive, adding as a copy to be faced with:

The files couldn't be attached. For more information, contact your IT department.

 

I've tried another file, zipping it and it is still the same. The files are ~20kb and the mailbox is at 0% use.

And they have the same settings/licenses as the other students in their class.

 

Any idea where I should look for this or should I log a call with MS?

[ZapCoffeyBrittain]

Hi zebulunn

 

Did you find an answer to this? I have exactly the same fault. As with your site, it only affects certain students, apparently at random, and other students with identical permissions (eg other Y8s in the same classroom) are able to attach files. Files to be attached are small, mostly <300KB.

 

Googling the issue brings up frustratingly little - in fact, yours is the only post I've found that correctly describes the fault I'm seeing.

 

The only other post I found was regarding replying to encrypted messages, which I'm sure doesn't apply here: https://answers.microsoft.com/en-us/outlook_com/forum/oemail-oattach/reply-to-encrypred-messages-with-an-attachment/4272971b-8110-47a3-a5e2-793cc339c03e

 

Thanks

Zap, Leeds

Edited May 10, 2017 by ZapCoffeyBrittain