Policy Central - Browser stops responding (randomly) when accessing BGFL 365

[ToyHeartsFan]

Hi, is anyone else that uses BGFL 365 and Policy Central having issues where their browser (IE11 and Chrome) randomly stops responding or crashes?

 

The problem stops if I take the Policy Central client off a PC but obviously, that is not a solution. We have a call open with link2ict and Future Digital but are still unable to find the trigger so cannot reproduce the fault for Future Digitals Dev team.

 

We have reinstalled the client and even tried the beta of v7, which does not use java on one PC; the computers are running W7 Enterprise and have updates pushed out by WSUS. It is mainly SLT and admin staff that have reported it and it is driving some of our staff around the bend!

 

It was working fine until around October, I do not know if an update has caused it or it’s a problem with the network accounts, group policy etc… Just that as soon as I take the Policy Central client off the problem goes away.

 

 

Apologies in advance, if I am slow to respond to any posts our tech left a while ago after getting a new job and with budget restraints he has not been replaced so it has left me juggling first line support as well as everything else that needs doing.

 

Thanks

 

Edit: We're a primary so don't host our own Policy Central Server

Edited February 8, 2017 by ToyHeartsFan
Added more info

[Guest kiest90]

Hi, is anyone else that uses BGFL 365 and Policy Central having issues where their browser (IE11 and Chrome) randomly stops responding or crashes?

 

The problem stops if I take the Policy Central client off a PC but obviously, that is not a solution. We have a call open with link2ict and Future Digital but are still unable to find the trigger so cannot reproduce the fault for Future Digitals Dev team.

 

We have reinstalled the client and even tried the beta of v7, which does not use java on one PC; the computers are running W7 Enterprise and have updates pushed out by WSUS. It is mainly SLT and admin staff that have reported it and it is driving some of our staff around the bend!

 

It was working fine until around October, I do not know if an update has caused it or it’s a problem with the network accounts, group policy etc… Just that as soon as I take the Policy Central client off the problem goes away.

 

 

Apologies in advance, if I am slow to respond to any posts our tech left a while ago after getting a new job and with budget restraints he has not been replaced so it has left me juggling first line support as well as everything else that needs doing.

 

Thanks

 

Edit: We're a primary so don't host our own Policy Central Server

 

Hi,

 

We're using Policy Central hosted by Link2ICT and BGFL365 and as far I'm aware we're not experiencing any issues