Imperial College London - Service Desk Manager - £44,510 - £53,800 - Closes 26/1/17

[srochford]

We're recruiting a Service Desk Manager:

 

https://www4.ad.ic.ac.uk/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&akRegionApplicationId=821&transactionid=975069671&retainAM=Y&addBreadCrumb=S&p_svid=50700&p_spid=1820429&oapc=7&oas=bzMbfo6M-tata-khviM-aQ..

 

Service Desk is the front line team which deals with phone calls, emails and in person visits to the desk and the manager ideally will have a solid customer services background as well as a good working knowledge of IT. You're not expected to know everything but you do need to know when something needs escalating and make sure that it gets escalated in a timely manner.

 

I can answer general queries about ICT at Imperial College but I'm not involved in this recruitment (I manage one of the second line teams to which you would escalate some jobs!) If you want specific information or to apply then please contact Tom West Robinson – From the ONE Group, recruitment company at [email protected] or contact via phone on 01733 234 000 or 01223 237 888

 

The closing date is 26 January 2017.