Lightspeed User Filtering

[lmrogers]

Good Morning,

 

Over the last week I have had a really annoying problem with Lightspeed. The user agent and the filtering is not picking up which user is logged in. It is the same for our wireless using RADIUS authentication. Has anyone else had similar problems or got any ideas as to what can cause this?

 

Thanks,

[Joanne]

I don't have RADIUS, but sometimes it does this at my place, when the user isn't logged on properly, so if they log off and on again it works fine.

 

Have you got the latest agent installed?

[lmrogers]

Yeah the latest agent is installed on our machines. Although looking at DNS it does not seem to be updating the machines and IP addresses correctly.

[Joanne]

Ooops.... things might smooth out once you get that sorted!