Active Learn

[Jobos]

Many staff have come to me saying they are having problems accessing the Pearson Active Learn site. It appears they can logon ok and download a work plan (.doc file) but the problems start when they click a link on said plan which should download another plan but it takes them right back to the Active Learn logon page. After entering their logon details again nothing downloads so they are unable to download plans unless they do a search.

 

Pearson said to add *.activelearnprimary.co.uk to the trusted sites which hasn't made any difference. This problem is the same on non domain machines and is affecting IE and Chrome.

 

Any ideas?

[timbo343]

Did you ever find out what was causing the issue?

 

We still have teachers complaining about the site and getting the whitescreen within the site and audio files fail to play.

 

We've tested the site in a few rooms and cannot get it to error but classes always seem to have an issue.

 

The sites have been added to the trusted site list via group policy and the relevant URLs have been added to the smoothwall auth bypass rule.

 

I seem to think it errors when more than 20 users are using the site from one IP address. I'm not sure what's happening at Pearson, but it most of us are having issues, surely it's got to be a Pearson issue?