IT/AV Support Technician - Richmond, Surrey - £18,821 - £20,776 - Closes 19/10/16

[Cw2k]

https://jobs.racc.ac.uk/Vacancy.aspx?ref=RACC071-16

 

We are looking for a 1^st Line IT/AV Support Technician to provide support to system users, respond to calls through the IT help desk and diagnose, problem solve and escalate complex issues. Duties will also include supporting and upgrading hardware through the college, supporting the AV technician role and supporting staff and students in the best application of IT, ILT and AV resources.

The successful candidate should be qualified to a level 3 in a related IT discipline, have A-C GCSE grades in Maths and English (or equivalent) and previous experience in a customer facing IT role. Knowledge of support desk procedures is a must, along with a methodical approach to problem solving and effective verbal and written communication skills.

This is role includes daytime, evenings and weekend work.

Technologies relevant to this post; VLE environments - Moodle, screening and assessment packages - BKSB and e-Tracker, AV solutions, Windows 10, Microsoft Office 2013/16, Apple, OSX, IOS, Adobe, Autodesk, Examination software packages, Active Directory, TCP/IP, Intel PC & Apple Mac Hardware, Watchguard Wireless technology, Promethean.