Forms and Procedures

[Stuart-Hannah]

Afternoon,

 

Just been thinking of making life easier by putting together forms for staff when they raise things on the helpdesk so we can get things seen to quicker. For example I have just made a form for staff to use when they request the controlled assessment accounts.

 

Does anyone do anything like this and if so, what else do you typically cover.

 

Or am I making things more hassle.

 

Still 'learning' as I go, trying to fix the world one step at a time.

 

Stuart

[Steve21]

Some things we do, but like your example of CA its so rare to have them seems a waste of time really especially when some CA need XYZ year others needs AJT etc etc, coould end up making billions

 

Like Toner Required, we then use a blank box for the colour/printer etc

 

Steve

[RichCowell]

Some things we do, but like your example of CA its so rare to have them seems a waste of time really especially when some CA need XYZ year others needs AJT etc etc, coould end up making billions

 

Like Toner Required, we then use a blank box for the colour/printer etc

 

Steve

 

I do all things like that via Spiceworks which is the helpdesk we use here... Staff can either access it via the link on the intranet homepage, or just email helpdesk@..... if they're out of school or on iPads etc...

 

Works really well for us here...

 

We do the same with CA accounts here, so some students have ended up with 3 or 4 different accounts, and teachers requesting access when needed - it's the only way of keeping them secure, though we lock/unlock them by class, rather than individually... the chances of anyone else knowing they're unlocked after school etc. and being around to access them anywhere else is pretty slim...