IT Support Officer - Hatfield - Charity - £20,492 p.a. 35 hr wk perm - End 2\10\2016

[jbailey]

Hello,

 

For anyone interested in an IT Support Officer role (AKA Technician) please see below.

I am the IT Manager at the org, it's a National Charity and is a great place to work - but obviously i would say that

If anyone has any questions about tech\IT Dept please PM me.

 

The perks

 

• Dress code is relaxed, working is flexible and there will most likely be some occasional travel around the UK and overnight stays for projects work and to visit our data centers (Expenses covered).
  
• Possibility for training, MS certification costs to be covered and to gain a lot of experience with various systems etc.
  
• Laptop and phone provided.
  

As a previous school IT Manager I know all the best techies are there...

So if you fancy a change but don't want to be working for the man this could be for you!

 

IT Support Officer, Hatfield, £20,492 per year, 35 hours a week, Permanent.

 

The IT Support Officer will supporting staff across the organisation as part of an internal IT team of a National Charity.

This will involve providing daily technical support to staff using Service Desk software to log issues and keep users up to date with progress and providing support face to face, over the phone and via remote control as required.

 

• Experience of working on an IT help desk or in a 1st or 2nd line support role, including frequent contact with users and others on IT issues.
  
• Experience of developing good relationships with other departments, providing customer focused IT support and communicating complex IT issues in a clear and understandable way to non-IT experts are essential.
  
• Excellent communication skills, both verbal and written, good organisational skills, including the ability to prioritise work are also essential.
  
• We are looking for someone who has good experience and knowledge of PC desktop and some experience of server operating systems and services including Windows 7\8\10, Windows Server 2008\2012, Microsoft Office 2013\2016\365, Microsoft Active Directory, Microsoft DNS, DHCP etc.
  
• Any knowledge of database management, Microsoft SQL, Access and general coding knowledge would also be very helpful.
  

The application from, job description and further details can be found on the website: Family support worker jobs and more from Family Lives

 

Application forms for this post must be submitted by email using the Family Lives application form to [email protected] or sent to HR department, Family Lives, 15-17 The Broadway, Hatfield, Hertfordshire, AL9 5HZ (CVs will not be accepted).