Does anyone know how to get a replacement iPad working with DEP and Meraki?

[eevans]

I am in the process of setting up Meraki as the MDM for the iPads at one of the primary schools I look after.

 

It's been mostly successful, except for one iPad that has been provided as a replacement to a faulty one in the past, which I now can't get to register in DEP, so can't bring in to Meraki for the settings to be pushed out.

 

I have been told by the iPad reseller that:

"You can only bring in (to DEP) the serial number of the original ipad, the replacement will be linked to the original serial number through Apple’s GSX system.

Import by serial number, using the original serial number with the original purchase date, and GSX will then link it to the replacement."

So I can add the serial number of the original iPad at the DEP website, then when I sync with DEP in Meraki I see that serial number there, but of course the replacement iPad does not pick up any settings from that because it is a completely different serial number.

When I try to add the replacement device serial number on the DEP website, I just get an error:

“ NOT_ACCESSIBLE”

Apparently this should all just work:

"This method works in Apple’s Profile Manager, and in our third party MDM Airwatch" (according to the reseller).

When this issue was raised with Apple they said it was a problem with Meraki and not a problem at their end..

 

I have tried posting the same question in Meraki's forum but no-one has responded.

Thank you for any assistance!