Apple DEP - Awaiting final configuration

[snagrat]

Hi.

 

I have setup Profile Manager with DEP and the devices are assigned.

 

When I turn on an iPad it detects DEP and goes through the process but sits on "Awaiting final configuration from " and then does nothing.

 

Anyone got any ideas?

[Brimstone]

Have you created the cert in profile manager and uploaded it to your DEP account, you also need to download the cert and add this to profile manager?

 

Have you requested DEP enrolment from your reseller, only they can do this for you?

[snagrat]

DEP has been done by reseller so I have the placeholders in PM.

 

I've enabled DEP, uploaded the cert and then downloaded the one created and imported it.

[Brimstone]

If you have a proxy in place as part of the pre- enrolment profile then this could cause the failure as its blocking Apple?

[snagrat]

No proxy.

 

I am attempting this from outside of the school but the address configured is external so assumed it would work?

[Jamman960]

@snagrat did you get anywhere with this at all? while testing our new MDM I'm getting the exact same issue. the MDM support are saying its due to Apple notifications not getting back but have tested this internally and externally.

 

James

[snagrat]

Worked when iPad was on the same network as the Mac but not when remote.

[markd3]

Did anyone ever figure out why it didn't work when the iPad was not the same network.

[snagrat]

Nope. I only assume it was firewall related but never looked into it

[markd3]

Thanks, I figured as much. Internally, its not an issue but outside the network, no go. I'll check the ports.

[snagrat]

Mine work fine after enrolment off the network ie for pushing apps etc

 

It was just that enrolment bit

[markd3]

Thanks again, I had exactly the same situation. Turns out I had to port forward 1640 (Cert enrollment server).

[snagrat]

Port forward from external to the Profile Manager server?

[markd3]

From the router to the Server.