Technical Team Manager – Surrey- £30-35K

[Will_Townsend]

We have a great opportunity within a long running and successful client of mine. It is a great opportunity for an aspiring leader with an education technology background to manage a small regional team of ICT/IT consultants across Surrey. This position is responsible for the line management and development of their team, the service standards for schools and the total P&L for their region.

 

The Team Manager reports into the Head of Operations and Customer Service. The job will involve travel to schools within the region and also to meetings at the head office.

 

With excellent people and relationship management skills, you have worked in the schools sector, and have a thorough understanding of their needs. You can demonstrate a track record of delivering consistently excellent customer service and meeting service targets. You are comfortable working with technology and managing others remotely and very organised.

 

Some of the key responsibilities include:

• Service Standards and Delivery including quality standards and KPI’s

• Excellent client and internal communication

• Developing a service culture

• Relationship Management: Internal and External

• Liaising with the Sales team on opportunities for new schools and multi-school proposals within the region

• Team Management and Development

• Working with the Head of HR to implement training and mentoring programmes to improve consultants’ performance and help them thrive in their roles

• Coaching

• Performance management and appraisals

• Technical Support and Troubleshooting

• Budget and Target Management in the region

 

You will need:

 In depth understanding of schools and the education environment and their changing needs

 Experience in ICT Services with a proven track record of delivering excellent Customer Service

 Excellent planning and organisational skills with the ability to work under pressure, multi-task and still meet deadlines

 Exceptional team and people management skills with the ability to develop good working relationships at all levels and build and motivate strong teams

 Results and customer focused; good at problem solving and spotting opportunities

 Strong communication skills with a track record of successful customer interaction

 Strong technical skills and knowledge of school ICT systems (server 2012, cc3, cc4, dns, dhcp, windows 7,windows 8, mac etc)

This could suit someone performing a similar role within another ICT support company, local authority/lea, a network manager of a school/college/academy/trust with reports etc

 

Please email your cv to [email protected]

[Will_Townsend]

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