User Account IE Settings

[Benmay]

Hi All,

 

Don't know whether the title is correct for the issue that we are having BUT.

 

Today we learned that one of our users when visiting specific website (yahoo.co.uk) the page is unformatted and only text and hyperlinks. Tried multiple other websites and they all work perfectly it is just this one website.

But when tested under numerous other users including my own yahoo.co.uk works as it should.

 

Below is a list of things we've ruled out:

 

- Its not computer related as it happens no matter which one you log on

- It's not just a particular group as we found another user who has the same problem but aren't related (group wise) in any specific case

- Its not internet options wise as I've searched through every perceivable option to no avail.

- When creating an identical user same settings as the one that doesn't work the new user works fine.

 

It had me guessing maybe attributes that aren't copied over to the new one? But having checked Attributes against a working account and the problem one there are no differences.

 

Now I'm relatively new to this sort of thing, but this has me stuck as I can't possibly think of anything it could be.

 

Any suggestions would be helpful.

 

I've searched online too for problems to no avail as the "solutions" to this problem such as "high contrast" can't be accessed by the users.

 

Edit: Oh this doesn't just happen on IE either it happens on IE and Firefox (would of tried chrome but the machines don't have it installed)

Edited November 30, 2015 by Benmay

[Benmay]

Yeah this user is asking to be able to access it though (as it helps with lessons or something to do with lessons) otherwise I'd of diverted them to other search engines.

 

It's just the fact that 90% of the school the website works fine, but so far its only 2 users that it shows up unformatted for no matter which machine they log on to.

[grapefruit]

Most of the schools we support use Atomwide's filtration system and to allow a site like YouTube, for instance, you need to allow 3-4 name servers so that a user can see these sites unrestricted. In YouTube's case you'd be missing the NS 'ytimg.com'. How do you do your filtering?