Exchange 2013, one new user getting error

[rrrrr]

Hi All,

we have just recently created all our new year 7 email addresses and one student is getting an error.

The guy who looks after exchange is currently off work, and my exchange knowledge is limited so need some advice.

 

As he is a new year 7, he has never used this mailbox so it doesn't matter if we delete and recreate it as there is no emails to keep for him

I would like to keep his AD account in tact if possible

 

When he logged into OWA he gets the below error

 

:-(

something went wrong

Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.

X-OWA-Error: ScriptLoadError;undefined

X-OWA-Version: undefined

X-FEServer: EXCHANGE

X-BEServer: undefined

Date: 02/01/1601 16:01:58

 

Any ideas? step by step would be great!

[rrrrr]

Noone know how to delete and recreate a mailbox for in user in exhange 2013?

[Domino]

Delete: https://technet.microsoft.com/en-us/library/jj863434(v=exchg.150).aspx

 

Create: https://technet.microsoft.com/en-us/library/jj991919(v=exchg.150).aspx

 

Unfortunately this could be caused by a number of things, from client settings to language being incorrectly set. Have you tried upping the OWA logging and having them log in again to try and catch the actual error?

[rrrrr]

Delete: https://technet.microsoft.com/en-us/library/jj863434(v=exchg.150).aspx

 

Create: https://technet.microsoft.com/en-us/library/jj991919(v=exchg.150).aspx

 

Unfortunately this could be caused by a number of things, from client settings to language being incorrectly set. Have you tried upping the OWA logging and having them log in again to try and catch the actual error?

 

I will check this out in the morning. I logged in to owa as the user on my office pc and got same error. As it was one user i thought recreating him was simplest route.

 

Where would i find the logs to check for errors? Sorry, i never normally deal with exchange

[Domino]

See here: https://social.technet.microsoft.com/Forums/exchange/en-US/935eeb5b-d996-4933-9cbd-0347ebad801d/how-can-i-view-exchange-iis-logs?forum=exchange2010

[rrrrr]

Resolved issue in the end. the kid had set his language settings to french.

Had to change it using powershell as you could not login to students email as you just got that error.

below is what i did

Get-MailboxRegionalConfiguration -Identity USERNAME

 

Set-MailboxRegionalConfiguration -Identity USERNAME -Language en-GB​