ITIL Service Management Analyst - Ipswich, Suffolk - 14 Sept 2015 - £30,178

[matt40k]

The role is expected to :

 

• undertake Problem Management analysis to reduce the occurrence and impact of incidents.
  
• maintain a Known Error log and raise Requests for Change to remove root causes of incidents
  
• undertake in-depth investigations into IT related problems
  
• provide guidance to all IT Operational Teams to develop their understanding of Problem Management.
  
• provide cover for the Change Manager
  
• help to promote and mature our ITIL processes.
  

ITIL Service Management Analyst