OneNote Classnotebooks - Oops Something went wrong!!

[craigw]

We are rolling out the OneNote Class Notebook App in Office 365 and are seeing issues when trying to

 

A) Create a new notebook

 

B) get notebook Links

 

In summary we can log onto Classnotebook site but not do anything with the notebooks.

 

 

Teachers are able to sign in no issues - but Clicking on get notebook links for example - leads to the infamous - Oops something went wrong - please refresh the page. This just tries again and gives the same error.

 

Frustrating thing is it not consistent. Same teacher on 2 different machines from same PC image - 1 works - 1 doesn't.

 

Reference Number tends to change each time - but 1 example is 9cacf5e5-47a2-4295-917e-919de7da7c9b

 

Things I have tested:

 

IE 11 and Chrome - same error.

 

Teacher has full control of SharePoint Site

 

One Note App installed into site is latest version

 

Has anyone got any idea where to troubleshoot or seen anything similar?

Cheers

Craig

[Cache]

I had this on my account just last week when I was experimenting. At first I thought leave it and it will sort it's self out, but it never did.

 

What did seem to kick it in to action was to go to the Sharepoint Admin section, go to User Profiles, Manage User Profiles, find my user profile, edit it and then save it. After that it seemed to reset itself and work straight off. I was roughly following this post: https://community.office365.com/en-us/f/154/p/297297/908809#908809 but it looks like a summary of the exact issue is made here: https://community.office365.com/en-us/f/154/p/297297/911154#911154