CC4.3, Windows Updates - Status Unknown

[Duranis]

So just noticed when checking the installation overview in CC4 for windows updates that pretty much every update on every machine is showing as "status unknown". There are some updates showing as "Not Applicable" but only 1 showing as installed.

 

Looking on RM website the only information I could find was:

"This is caused by the computer SUS ID being issued to more than one computer. The SUS ID is WSUS’s way of uniquely identifying the WSUS client. When a client checks in it will use its SUS ID. If more than one computer has the same SUS ID, even if they are reporting the same status for an update, what happens is WSUS sees two answers and is unable to determine the status.To solve this issue new client IDs need to be compiled; this is currently something Support can do for you."

 

I know how to force a single PC to get a new SUS ID but this involves editing the registry and forcing it to update. Not 100% convinced this is the issue anyway as it is every machine that has the issues.

 

Any ideas on how to troubleshoot/fix this? WSUS is saying it has not been able to communicate with PC's either but I don't know how CC4 and WSUS interact so reluctant to mess with it too much.