Imperial College London - Senior Service Desk Specialist - £29,350 - £33,410

[srochford]

Details here: IT jobs in Central London with Imperial College | Latest jobs | Hays UK

 

The Service Desk is the first point of contact for all ICT queries - they answer the phone, deal with emails and web form requests and process twitter enquiries. Currently they tend to deal with"simple" problems - forgotten passwords, how do I configure my email, how can I connect to the VPN etc and pass other jobs to the second line teams. We're looking to improve the first-time fix rate and to this end are recruiting a person (or possibly more than one) to work with the service desk team so that more complex queries can be dealt with quickly.

 

This is absolutely not suitable for you if you like being locked in cupboards, fixing servers and network switches; this is a job where you will constantly be dealing with end-users. They're almost all extremely intelligent but they may not know very much about computers (they might know an awful lot about how you use a computer to control a surgical robot but nothing at all about how you connect to a shared printer!)

 

If you want more details about working at Imperial College then please get in touch - [email protected] - but to apply you need to follow the process on the website (and to the person who always sends me his extremely badly laid out CV every time I post an advert, please don't bother because I can't do anything with it but do please take advice on how to apply for jobs!)