Impero V5

[NokiX]

Hi All,

 

Just wanted to advise users of this issue however currently Version 5 of Impero is suffering problems for users who have Symantec Endpoint Protection as the Impero files are reporting as false positives. This was also an issue in the original release of Version 4 however it was fixed when Impero submitted the false positives to Symantec.

 

After discussion with Impero they have again submitted the false positive reports to Symantec however it doesn't appear there is anyway to stop this issue as exceptions made on the Symantec server don't seem to stop the files being automatically removed. This causes a number of issues for Impero and in some cases deletes the Impero Client SVC service entirely but you should be able to sort the issue by removing Impero and using CMD to delete the service. Impero will of course help with the issue but if your using Windows 8.1 I have found that the registry is sometimes affected and this took some time to fix but if anyone experiences these issues please feel free to drop a message here as I'll try and help where possible.

 

Regards,

 

NokiX

[Gaz]

Did you have the files whitelisted in SEP as per Imperos instructions? This is because they are using the same encryption software that virus coders use to avoid detection, at least thats what happened with Eset.

[NokiX]

I did indeed, in fact upon phoning Impero they gave me some additional rules to add as well which unfortunately didn't help either (no fault of impero just symantec!). The good news is however that symantec has now whitelisted the files as I received an update from Impero this morning confirming this and it seems to have resolved the issue so everyone else with the same problem should not experience further issues as long as they update their definitions.

[RichCowell]

I reported the issue with Symantec a few days ago, they've emailed to let me know it's been whitelisted now...

[RichCowell]

Just seen @NokiX beat me to it... Can't fault Impero's support - fantastic service!