Outlook issue yellow light

[pixellip]

Hi there

We changed out certificate on the Exchange server yesterday. There's one user here that's having problems.

It's yellowed out in Outlook 2011and it won't take his password.

I've tried removing the Outlook account and re-adding and had no luck.

I deleted the Keychain Exchange entry and re-tried - still no luck.

 

Bit stuck! Thanks for your advice.

[FN-GM]

Delete the whole mail profile and create a new one?

[pixellip]

Hi. Thanks for your help. I tried to remove the account in outlook, re-added it. No luck. Tried giving him a new identity. No luck. I've double checked the password and it's ok on Outlook Webmail.

[FN-GM]

I don't mean the account. I mean the Mail profile from the mail settings found in control panel.

 

Create an Outlook profile - Outlook

 

Remove the old profile first.

[pixellip]

Oh thank you. As it happens I upgraded his Outlook client and this seemed to do the trick - it came up asking for new certificate stuff .....so I accepted all the notifications.