Missing Upload Option for some users in myfiles

[jeepster94]

I recently found Home Access Plus+. I think it will be a wonderful fit for the K-12 that I work for. I've set everything up and for most users when they try and access their home drive mapping it allows them the ability to upload items. I have others that have the exact same mappings and they never receive the upload option. I have tried changing the mappings from %homedir% to the exact homedirve location and that doesn't seem to affect anything. The users can save and edit files in their homedirectory on a windows machine as normal, so it doesn't appear to be a security rights issue. We're using Server 2012 R2 Update 1 on the server hosting Home Access Plus. I've tried different browsers, all with the same results. Any help you can offer would be much appreciated. I would love to roll this out for the start of school in August. Is there a way to force the upload option to stay on the screen all the time?

 

Thanks

Aaron

[nickbro]

In the HAPConfig.xml file what is set in the MyFiles section?

[jeepster94]

Below is the myfiles section. It appears to be an issue with NTFS security. I was blocking more than I should to try and keep students out of faculty folders, but one building didn't have as much security as the others so that is why it was hit or miss. I think I have it going now. Thank you Nick for the quick response.

 

 

%homedir%

\\server\shared\sys\shared

Edited June 4, 2014 by jeepster94