Error opening tickets from email links

[mattgrimley]

Morning Nick,

 

I'm fairly consistently getting an error whilst opening the helpdesk via a link in an email. I get between 1 and 4 red error boxes showing:

The process cannon access the file 'my local hap path\App Data\Tickets.xml' because it is being used by another process.

 

I don't seem to get it when using the portal normally..

 

Any thoughts? Is it peculiar to my server?

 

Picture attached:

[nickbro]

I've gotten this a few times. I need to get the SQL provider working to fix it I think.

 

You can try recycling the app pool on the server

[mattgrimley]

Okay, cool.. Actually was concerned there might be some file locking issue on my box!

There used to be an archive function on the tickets right? I can't see how to archive now.. im wondering if that might reduce the file size and allow the open to complete without an extended lock?

 

Either way, it's not a huge issue.. a reload always works.