Odd Promethean Pen Issue

[HaleStorm]

Hi guys

 

I'm hoping someone else has experienced this issue as finding a solution is driving me mad.

We have a IWB with a Hub attached for a wireless slate. The teachers pen works on the slate to control the PC fine, however the same pen will not work to control via the IWB surface.

Is the pen locked to being slate use only? If so can it be unlocked?

 

I've tried all the normal troubleshooting

 

Machine/Board restart and full power off

Uninstall and Reinstall of latest ActiveDriver and ActiveInspire

Reboot without the hub connected

Checked for and upgraded to latest available firmware

 

I've run out of ideas now and hope someone can tell me something I've missed/useful

 

Cheers guys

[Gaz]

Only the hub and the slate should be paired the pen is independent. Have you tried another pen? Is dual user enabled?

[plexer]

What version board and what version slate? You're not using a slate with a new version board are you?

 

The slate pen would be the old version pen and it will not work on a new board.

 

Ben

[Gaz]

What version board and what version slate? You're not using a slate with a new version board are you?

 

The slate pen would be the old version pen and it will not work on a new board.

 

Ben

 

Thats a damn good point, I just assumed he would have compatible products.

[HaleStorm]

Its a 300 series board...about 3 1/2 years old, Dual user mode is enabled, it just seems to be this 1 pen...I think the pen is faulty as I stole...i mean borrowed a pen from the next class room along, with the same setup and it work perfectly on the slate and the board.

[Gaz]

The board should be fully compatible in that instance then. I have experienced pens working in some situations before, which is why I asked if you had tried another pen. Dual user mode isn't required but it could be a work around to get it working.