[Android] Sony Xperia Encryption Problem

[Josh223]

Hi guys,

 

I have a Sony Xperia for a colleague and i'm trying to connect her to our Active Sync Exchange

 

Our securityhttp://images.intellitxt.com/ast/adTypes/icon1.png rules force the phones to be encrypted before emails can be received, the Sony i have with me when i press encrypt it sits on the green android robot and doesn't do anything. The battery is 100% and is on charge!

 

Anyone seen this before or know of a fix?

 

Thanks,

 

Josh

[Josh223]

Hi managed to get the Model Number of the phone which is Sony Xperia ST261

 

Running 4.1.2 android

[featured_spectre]

can you upgrade the droid version?

[Josh223]

No 4.1.2 seems to be its highest version of android my Samsung S3 is also running 4.1.2 but I no problem with the encryption process

[featured_spectre]

Do you use the xperia software to connect to the PC so you can set up the encryption on the email?

[Josh223]

No I didn't think it would need the software, before you run the encryption the only thing it says is that the battery needs to be above 80% and phone needs to be on charge I suppose i could try it with the Xperia Software

[featured_spectre]

xperia software allowed me to get set on my works email for my phone which had encryption. Was as simple as walking through the wizard on the xperia transfer section.

[Josh223]

Would doing this link that phone to my PC? As it isn't for me it is for someone else

[featured_spectre]

yes it would link it too the PC. I would advise doing it on the PC where the user has primary access. I have done it at home and at work, and got it set for quick backup just in case.

[Josh223]

Unfortunately this user doesn't have her own work PC as she is grounds and maintenance and isn't tech savvy enough to do it on her own Home PC

[featured_spectre]

if you can get their PC in, get it done there, or offer to do it at home. It isn't a complex task, but can be somewhat time consuming

[Josh223]

Thanks for the solution I will give it a try !

[featured_spectre]

If the xperia software doesn't work, then I will be honest, I dont know what to do.