Office 2013 coming up with invalid licence

[laserblazer]

Our new server 2013 was set up by the LEA guys and MSOffice is deployed through MDT. The office staff have OFFICE 2013 and users are starting to see an invalid licence message and they have 2 days left. I've not been given the VLK for OFFICE 2013, I'm still waiting for it. Friday is nearly over, holiday on Monday and I have a real fear that on Tuesday there will be no MS Office in the office. In the event log I'm seeing "The rules engine reported a failed VL activation attempt" every two hours. Any thoughts please?

[Duke5A]

Do you know if you're using a KMS or MAK key for Office 2013? If it's KMS did the LEA staff import the key into your KMS server?

[laserblazer]

Pretty certain it's KMS. I just googled the event log message and found this

 

0xC004F038

The software Licensing Service reported that the computer could not be activated. The count reported by your Key Management Service (KMS) is insufficient. Please contact your system administrator.

 

Possible Causes:

This issue occurs because the KMS server has not received 5 unique requests for activation.

The KMS server must have requests for 5 machines that have unique computer IDs.

 

Resolution:

Ensure that 5 unique machines have requested activation against the KMS server. If you have used sysprep in your environment it is possible Office was not rearmed prior to the image creation and as such machines may have the same Office CMID.

If you have had more than 5 machine attempt activation and you are still seeing this, check the Key Management Service Host log, in eventvwr on the KMS server. You will see entries like so:

 

There's a chance that only 4 users have accessed Office 2013 since it was deployed, I'm home now but I've asked the Office manager to open up the spare machine. She's just called me to say the machine she has just opened came up with the invalid licence. I'll check out the KMS server.

 

Update: Just been in and rearmed the affected computers, so we have another 30 days grace. When I ran ospp.vbs /dstatus each machine gave a different key (it only shows the last 4 characters) so it would seem our VLK hasn't been applied.

Edited May 3, 2013 by laserblazer