Print Manager Plus - Certain Job's not in History

[JackTheLad]

We have a problem with report logging, a user seems to be able to print inappropriate pages to the same printer and the jobs are not showing within the history reports but all other jobs are.

Is there anyway the students could get round their prints being logged?

 

Any help appreciated.

[elsiegee40]

If the client is not installed/running on the local PC then PMP will not log printing. Are they able to close the client from certain machines? Is the client failing to start on certain machines?

[JackTheLad]

Ah :| We have no idea what machine its coming from as it could be anywhere within the school (big secondary) I will look and see if students can close the PMP client.

[elsiegee40]

When the client is installed, you should set it up so that the client is hidden by default (i.e. there's no icon in the system tray). This makes it harder for it to be fiddled with.

 

I'm afraid it's a long time since I set this up/had access to it, so I can't remember the details.

[JackTheLad]

Seems all machines have PMP and students are unable to fiddle with it or close it, just waiting back from their support team so may get another solution there!