Leaving Plusnet to switch to Virgin Media

[oalcock]

Hello,

 

Can somebody help me please, I am not binded to a fixed term contract with PlusNet but want to leave them and they want to charge me £25 to leave them as it is stated in their terms and conditions. Do they still have legal power if I am not fixed to a contract? I did pay a connection Fee! I pay £23 a month for phone and broadband and am only getting 3MB speed. I am switching to Virgin Media for a 30MB speed, with phone and all tv channels in two rooms for £32 a month as at the moment I also pay £20 a month for sky.

 

Oliver.

[featured_spectre]

yes if it is in t&cs which you accepted when taking on the services

[oalcock]

I think that companies should send you a paper copy of terms and conditions which I would need to sign and send back. PlusNet haven't sent me any paperwork what so ever.

[LiamH]

I'm switching from virgin media to Sky.

 

Meant to be getting 20 meg internet and lucky if it works at all! Been with virgin for years but for 2 months we have had nothing but trouble.

[FN-GM]

You could try bluffing virgin, saying your not sure about the package as you have to pay to leave PlusNet. They might just give you the £25 or knock that off your bill or something

[oalcock]

Virgin have already given me free installation, and 2 free V+ HD Boxes.

[kmount]

They are probably quoting this figure as a "cease" of adsl on your line which I believe they now have to pay BT.

 

Have a look at - ADSL - New "cease" charge

 

When I left plusnet (to move my parents from it to Virgin) the guy was understanding when I explained the situ and he wrote it off, mind you I'd been a customer for a number of years.

[oalcock]

I think I will just pay it.