Smart Unifi 35 not responding to remote control

[Busybub]

Another Unifi 35 thread...

 

One of ours isn't responding to remote signals. Have tried all the usual stuff, powered off from switch, different remote and batteries. It's having none of it.

 

Anybody else had a similar problem?

 

Seen some other threads on repair costs *ouch* and would prefer to avoid!

 

[Marc-Engineer]

First you need to test your remote, do you have another remote or another projector to swap with to test?

If not do you have CCTV, if you have CCTV most are IR sesitive so position your self or another in front of a camera and hold the remote poining to the camera get someone to look at the monitor if it is working you will see flashing from the remote IR led.

 

If it is working then it is the projectore it is a very unusual fault, make sure the IR window is not obscured in any way, i have seen PAT testing stickers placed over them!!!

 

If all of that tests ok and no sticker it could be a faulty IR detector that would be my next part to change you would now need an engineer the cure for this fault should cost around £25 at any repair center.

 

Remote control faults on the mainboard are very very rare (in fact i have NEVER seen one).

 

Marc

Projector Engineer

[Busybub]

Thanks Marc, tried a few remotes including a brand new one with same results though they work elsewhere. I don't doubt that this is a very rare fault, but this is a Unifi we're talking about, nothing would surprise me... think the general experience of those on here is pretty poor where this thing is concerned, and repair quotes seem to be astronomical (more than the unit cost new), so wouldn't expect any realistic quotes for a repair. Looks like a replacement is on the cards...

 

Cheers!