4 x 250 trays

Staple finish

7 mail bin sorter

Driver: KX_5.1.1405

Problem

Auto switching between cassettes can not be switched off.

We have found that by setting the source to cassette 1 this stops the printer function printing on next available tray when tray of choice is empty however this does not work when the job is in progress.

Location: Print preferences under the basic options.

Solutions suggested

Option1.

We have set the trays up with different media for each tray.

Cassette 1= Plain

Cassette 2= High quality

Cassette 3= Letterhead

Cassette 4= Bond

Location: This is done at Printer lvl (type in IP address then when asked to log in password is admin00)

This option is found under Printer/media input

Result: no difference

Option2

Changing media at machine level to a stated source.

Location: Print preferences under the basic options.

Result: This has to then be changed for every paper type when needed, a problem when you need to print first page letterhead then continuation page in another paper! Really who is going to have time to do this for every single document?

This also means macros stop working.

Option3

In printer properties under the advance tab the PDL button gives you further options. There should be under the PCL 5e an option to switch off Auto switching.

Result: On the 420i machine, apparently the PCL5e support has been removed, hence losing the ability to change this option.

Help!!!!