Exceptional release notes: 08 December 2006
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These replacement files should address the following issues that have been reported by a small number of schools:
1. White-screen on launching - caused by UNC only installation.
2. White-screen on launching - caused by ActiveDirectory redirect of %APPDATA% folder.
3. White-screen on launching - caused by high security user profile constraints (various).
4. White-screen on launching - caused by buffer overflow trap conditions.
5. White-screen on launching - caused by implementation issues with .NET Framework 2.0 and MSVCR80.dll

This issue has been provisionally attributed to Macromedia Flash Player 8 security requirements and Multidmedia Zinc 2.0 runtime failing under specific conditions.

Users NOT experiencing this issue should NOT apply these files.

Instructions for use
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Extract the accompanying zipped file and copy the extracted files to the installation directory - i.e.:

Right-click on the application shortcut for the product.
Choose 'Properties'.
In the File Properties window, click on 'Find Target'.

Copy the new and updated files that you have downloaded and extracted, into the application folder.

Replace the old wrapper.exe and splash.swf (if they cannot be overwritten check that you have privileges, that the file is not in use, and that the file is not set to 'Read Only').

Copy the new settings.ini file and the Xtras folder alongside the wrapper.exe application file.

CC3 users should contact schools.CD-ROMhelpdesk@pearson.com for updated msi files - please assert the need for the White-screen fix.