Affected Products  Star 7 - Student Details

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Notes  Student Details


When editing Student details


School history and entered an enrolment status
School history RED
Try to save and get an error in regards to the dates overlapping
Try to amend the dates and when saving get the following error


Fault Code : 2023-1561-3400
Object reference not set to an instance of an object. : System.NullReferenceException


Other Fault Codes are possible including:
1104-4318-6100
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Advice  FIX 1:-


There is a generic patch for this issue
Please your local support unit and request patch 10888


If after applying the patch the fault code remains, do the following:-




FIX 2:-


To resolve the above error, please follow the 3 steps below.


Step 1. Login to SIMS .net | Go to Focus | Student | Student Details | Select year 7 (or relevant new intake year group) from Year Group and Click on Search button. 


Now open any student record of intake year group.


Step 2. Go to School History Panel | Scroll through the Students, Select the record where only school name is appearing | Click on Open button and select any Enrolment mode from 'Enrolment mode'.


Step 3. Now using the same record, enter a data of leaving (any suitable date before the date of arrival at the new school) and save the record, this will then save successfully.


FIX 3:-


This issue happens due to one Email Address does not have the 'Location' value which is mandatory for the application.


Focus | Student | Student Details | Select Student  Record | Open 


Go to Tab 4 'Telephones and Email Addresses | Open i.e. name@company.com' record and provide Location for 'Email Addresses' 


Then go to Tab 10 'School History' | Open the Record i.e. Green Abbey School' on 'Previous Schools' list view and provide the required fields (Date of leaving field should be before admission date(03/09/2007)) | Ok | Save 


The data without any error.


Note: Save the record Only after completion of the both modifications(Tab 4 - Email Address modification & Tab 10 School History modification).