Congratulations on getting EXO PHPDesk!,This is the
documentation file, and will help you with any of the thing you need to
do, which is available as a feature in ExoPHPDesk.
For installation instructions, please consult README.HTML file.
To start with you just need to know the following stuff:
Logging in as Administrator
To login as Administrator you will need to go to http://yourdomain.com/exophpdesk/admin.php.
Logging in as Staff
To login as Staff you will need to go to http://yourdomain.com/exophpdesk/staff.php.
Logging in as Member
To login as Administrator you will need to go to http://yourdomain.com/exophpdesk/member.php
.
You can't login from Admin.php as a member, and from staff.php
as admin and vice versa.
From version 1.0 you can login from any of the file, and it will take
you to the appropriate area.
Legends:
Admin Section -> admin.php
Staff Section -> staff.php
Member Section -> member.php
Adding/Editing/Deleting
Administrators:
To add another Administrator besides the system's main one, you'll
have to login into the Admin Section*, move your mouse pointer over
the "Create" button and click on Admin, or if its the Old
template of ExoPHPDesk, then click on "Add Admin". Then
fill in the form and submit.
To edit/delete an Administrator, login into the Admin Section*, move
your mouse pointer over the "View" button, and select "Admins"
from the list. Click on the Edit link on the right of the Administrator
you want to edit, or delete if you want to delete the Administrator.
Staff:
To add a Staff Member, login into the Admin Section*, move
your mouse pointer over the "Create" button and select Staff
from the list. Fill in the form and submit it to create the staff
account.
To edit/delete an Staff, login into the Admin Section*, move your
mouse pointer over the "View" button, and select "Staff"
from the list. Click on the Edit link on the right of the Staff you
want to edit, or delete if you want to delete the Staff.
Member:
You can either register by going to yourdomain.com/exophpdesk/register.php,
or login into Admin Section*, move your mouse pointer over the "Create"
button and select Member from the list. Fill in the form & submit
it to create the Member account.
To edit/delete an Member, login into the Admin Section*, move
your mouse pointer over the "View" button, and select "Members"
from the list. Click on the Edit link on the right of the Member you
want to edit, or delete if you want to delete the Member.
Fields:
To add a field, login into your Admin Section*, move your
mouse pointer over the "Create" button and select Fields
from the list, when it takes you the the fields page, click on the
edit to the right of appropriate type of field you want to add. For
example, to add an extra field for tickets, click on the edit link
on right of "Tickets". On the next page to add/remove field,
enter details. If a field is left empty it will be removed.
F.A.Q.:
To add a F.A.Q. for knowledgebase, move your mouse pointer
over the "Create" button and select F.A.Q. from the list.
Fill in the form & submit it to add the F.A.Q.
To edit/delete a F.A.Q., login into the Admin Section*, move
your mouse pointer over the "View" button, and select "F.A.Q."
from the list. Click on the Edit link on the right of the F.A.Q. you
want to edit, or delete if you want to delete the F.A.Q.
Groups: (aka Departments)
To create a Group for knowledgebase, move your mouse pointer
over the "Create" button and select "Group" from
the list. Fill in the form & submit it to create the Group.
To edit/delete a Group, login into the Admin Section*, move
your mouse pointer over the "View" button, and select "Groups."
from the list. Click on the Edit link on the right of the Group you
want to edit, or delete if you want to delete the Group.
Configurations
You get the opportunity to do the configurations when
you first Install ExoPHPDesk, or you can login into your Admin Section*,
move your mouse pointer over Edit and select "Configs" from
the list.
Template Dir -> Select the right template
directory from which you want to use the TPL files from, it works
like choosing a template.
Language File -> Path to Language File,
this can be helpful if you want to use some other language than English.
HelpDesk URL -> Internet Address to your ExoPHPDesk.
Site Name -> Your website/organization
name.
Reply Email -> The reply email address
which will be specified in the emails sent out of ExoPHPDesk.
ChatLog Dir -> A directory which will
contain all the chat logs, must be chmoded to 0777 under Unix.
Registrations -> Here you can specify
whether the registrations are opened or closed.
-- MAIL FETCHING --
Get Emails -> Choose here a type of
mail server you want to retrieve mail from and convert them to tickets,
it works like Email Piping. Choose disable if you don't want to retrieve
mail from a server. It retrieves mail when an Administrator or Staff
Logs in.
Mail Server Address -> Mail server address,
ex: mail.somehost.com
Mail Server User -> The authorization
username of the mailserver, or the mailbox username.
Mail Server Pass -> The authorization
password of the mailserver, or the mailbox password.
Remember to "Submit" the changes you have made when
you are done.
Customization
Adding A Sub Page With Same Header And Footer:
Move the file sub_page.php from extras directory to the
main directory, rename it to anything you want. Consult the comments
included in the file for more information.
Change Ranks Images
To change the rank images, you will need to create 5 images. Name
them as they are named ago, copy/replace them to directory tpl/YOURTEMPLATE/images/.
Templates
If you need to edit/create your own templates, just keep
the variables used over there. Variables in templates exist like in
the following example:
{VARIABLE} OR ^VARIABLE^ (These aren't actual variables,
though they are referred as variables. )
Keep in mind that if you are using a new variable, define it in lang_*.php.
There are two types of subs we used in the templates:
1. <!-EX-!> **** </!-EX->
2. [#ex **** /#ex]
First one is named as Block and second one is just a sub part of a
template. Both of the above mentioned should be unchanged.
There is function usage in the template as <#functionName()/#>
. They are also an important and shouldn't be edited unless you know
what you are doing.
Finally, we have used logic statements as :
<if*>
if( "{foo}" == "bar" )
{
foooooooo
}
</if*>
Try not to edit the part you dont understand. Well if its HTML then
you can edit it anyways.
We recommend to copy the old templates to a new folder
and then Edit each file that needs to be edited, this will be a lot
easy then and it will be more likely that you won't miss any required
variable.
If you would like to contribute a template, please contact
exocrew@gmail.com with template
attached to it. You can have a copyright at the footer of the template
you contributed.
We can have the helpdesk's design suit your site's design
for just $20, please contact exocrew@gmail.com
if you need this service.
Contact Us
The preferred way to contact us is through our Community Forums. Contact
through email only if you want to discuss something like partnership,
hosting etc.
Forums: http://forums.exocrew.com
E-Mail : exocrew@gmail.com
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