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5th September 2011 07:20 AM
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Fronter Help Desk

by mamusia66 on 29th August 2011 at 08:44 AM
Very soon my country will be using Fronter's VLE. Fronter VLE is asking me as a new client to put up a help desk for all stakeholders (administrators, teachers, parents and students). Does anyone have any experiences to share? What should be included? What is required and what are the implications of setting up a help desk? What are the type of most common questions and who can best answer them (technicians, teachers...?)
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