Enterprise Console Not Updating
We have had a number of reports that the Enterprise Console is failing to obtain updates.
The Enterprise Console is reporting "Timeout" or "Downloading Binaries.."
This is because the Update Manager Server has been put under control of itself.
When it sends out the update policy to the EndPoints it references itself as the update location. So when the policy is applied the Update Manager tries to contact itself for updates as policies override local configuration.
Please check the following points:
Make sure that the computer you have installed Enterprise Console on is in the UnAssigned Folder on the endpoints view.
DO NOT use Active Directory Syncing, this will place the Update Manager under it's own policies
You can use Active Directory Sync initially to bring the AD structure in, but make sure to move the Update Manager back to the unassigned group before running the protect computers wizard
If after moving the Update Manager to the unassigned group and rebooting the server, you can still not update. Then you will need to first try REPAIR Sophos Management Console in Add/Remove Programs.
If a REPAIR operation fails to rectify the issue then the final step which WILL is to select MODIFY on the Sophos Enterprise Console in Add Remove Programs, Select "This Feature Will Not Be Available" for the Management Server Component. Upon completion of the maintenance task, Select MODIFY again and this time select "This Feature Will Be Available on the Local Hard Drive". Effectively reinstalling JUST the Server Component.
We are still working with Sophos for a more complete solution.