Edugeek, I need your help! Netgear solution issues
A third party company who I won't name but for the sake of this thread we will call them Wireless Installs Ltd provided a school a wireless solution.
3 Quotes were provided. A meru, a Cisco and a Netgear solution. The Netgear solution was the cheapest and the school were promised a working wireless solution so they went for it (after consulting with the governors).
Wireless Installs Ltd installed the Netgear wireless solution, this consisted of:
7x WNDAP350 all wired back to 1 x GS724TP, with a single WMS5316 connected.
The problems were obvious straight away:
Problem 1) We noticed 5% loss of packets even when only one device (netbook) was connected. This problem exists across all wireless devices, I tried various laptops & netbooks.
Problem 2) The wireless solution wont allow devices to connect/reconnect until after an X amount of time after boot up, usually ~40 seconds. This meant that the devices received "unable to connect to the domain" when trying to log in. We dropped a device off the domain and it was evident that the wireless point was not allowing the device to reconnect. Again I ran these tests on various different wireless devices.
To prove that it was the wireless solution at fault we connected a single Cisco WAP and disconnected the Netgear solution. Everything worked 100% perfect, no packet loss (maybe 1 packet in 1000). We monitored everything and created a nice graph showing that the Netgear solution wasn't performing as expected.
I then took this evidence to Wireless Installs Ltd and asked them to resolve these issues.
Wireless installs Ltd updated the firmware in the WAPs but this didn't make any difference. They acknowledge there is a fault but contest my claim that the solution isn't fit for purpose.
Is it possible the wireless solution is fit for purpose and I'm being too demanding as a customer? Anyone any experience of dealing with a similar problem?
I'm not biased to any company/brand/supplier of Wireless.
I am a third party trying to resolve this because the school have no skill/experience. Should I step back? Should I invoice the school for my time or the company that provided the Wireless?
Thanks everyone.. Sorry for the long thread!