Update Ruckus AP firmware
We're having an issue with one of our Ruckus access points and Netcontrol suggest updating the firmware. No problem so far but I can't find anywhere to enter a proxy address so it can't connect to the Ruckus update servers.
Someone at Netcontrol keeps telling me that I need to allow the AP to see the update servers but seems to have no concept of a proxy server especially one that is hosted at the LEA 20 miles away.
Their replies so far include "Change your firewall rules so the AP can see out" and " Move the AP temporarily to the other side of your firewall". I keep replying that we're part of a WAN and the proxy is miles away and that all of our other equipment that can see the internet by simply pointing it to the proxy server but the replies seem to become more ridiculous.
Can anyone help is there a way to set a proxy?