Symantec Ghost Solution Suite License HELP!!!
Ok, here's the deal,
Last August I brought Ghost Solution Suite 2 with 78 licenses. Worked fine not a problem.
Now, we have a need for just under 150 licenses so i go to pugh.co.uk and talk to the sales rep about buying more licenses. He tells me that solution suite 2.5 is out so i would have to buy that. I asked him if the 78 licenses i already have would work and he said YES. So i purchase another 70 licenses from him and a set of solution suite 2.5 media.
I finally get the license details via email and set about installing 2.5 on my server. Go to register the license files with the console and get a message saying the licenses are from a previous version and cannot be used with 2.5. Not a big deal as the media was only ú16 so i thought i'd re-install suite 2 and register all the licenses with that. - nope can't do that either...
I've installed solution suite 2 on a NEW server.. Registered the old license and it shows as 78 registered in the console... i then register the new license whic should take the license up to 148 but...... it doesnt... It now shows only 70 !!!???
Symantec support are useless... been on and off the phone to them for a good hour and a half and havn't got anywhere!!!!