Useless IT Provider in school
Hi, i've inherited a useless IT support provider in my new school. Any ideas on how to deal with them?
Highlights so far:
four replies to approx. thirty emails on various issues
RS232 ports being retrofitted to every new PC in the school, and we have no RS232 devices anywhere
'we can put in new access points at a cost of £5k plus labour, but there's no guarantee they will work'
'its not the network we put in, you have bad broadband'
'your iPads aren't compatible with some sites on the internet'
'YouTube is going to be shut down soon, so there's no point allowing it on the firewall'
'Gmail doesn't work on the iPad, you need to replace these with Nexus tablets'
'We could install a TV in the library, but we don't stock them. And anyway, if you have a TV you have to have a TV licence for every screen in the school'
Invoicing us for inputting wifi passwords on to iPads- each one took ten minutes to do, apparently!
The dafter ones have been to individual teachers, although they do continue to be unprofessional to me.
Anybody have experiences with this sort of nonsense that can help me out? The company are keeping me quite entertained but eventually the SMT will think i'm an idiot if I keep passing these 'excuses' on. It's already difficult to explain why things are no longer working after they've been in to do work...