Ruckus advice needed please
I'm supporting a School with a Ruckus Zone Director ZD1106 plus 6 wireless access points which are all PoE. The school is on two floors so there are 3 APs upstairs and 3 downstairs. Currently we're on verion 18.104.22.168 build 20 of the firmware. It's a Victorian build school and so the walls are fairly thick - all the APs have been positioned high up in the classrooms or in corridors to try and maximise coverage.
When I first started with this school (after the Ruckus had been installed), there were all sorts of issues with Group Policies not applying or logging on to the network being intermittent etc. which I tracked down to 4 of the APs having disconnccted, so I rebooted the ZoneDirector and powered the switch off and on again, the APs came back up again and everything was a lot better.
The issue I have is that the APs keep disconnecting. I have checked again today when I'm in and two have disconnected over the half-term again. It's not practical to keep basically switching the ZoneDirector and switch off and on again when this happens! The supplier has recommended upgrading the firmware to the latest version - for which we are purchasing the ongoing support from Ruckus to be able to download it.
What I'm after is someone else's opinion really - has anyone been in a similar situation? Does this sound like a sensible path to be taking to resolve the issues? Certainly once the support has been purchased, I hope I'll get access to the Ruckus training and want to learn a lot more about the info given in the ZoneDirector so that I can better analyse it. Is there anything obvious I can be looking out for in the logs in the meantime?