+ Post New Thread
Results 1 to 9 of 9
Wireless Networks Thread, HP switch warranty for 2nd hand kit? in Technical; We have 1 or 2 HP switches bought from a refurbisher about 2yrs ago, admittedly because they where cheap though ...
  1. #1
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,101
    Thank Post
    118
    Thanked 90 Times in 78 Posts
    Rep Power
    36

    HP switch warranty for 2nd hand kit?

    We have 1 or 2 HP switches bought from a refurbisher about 2yrs ago, admittedly because they where cheap though they where 2nd hand and obviously we weren't the owners "from new"! One is showing some signs of trouble though I don't know whether HP's "lifetime" warranty covers hardware that is not purchased from an actual reseller?

    Not a huge loss if we can't claim as didn't cost much but I wondered if anyone has experience of trying (successful that is)? I have definately done it for PCs and Monitors bought 2nd hand when they have gone tits up and HP on these occasions never asked for proof of purchase etc.

  2. #2


    Join Date
    Jan 2006
    Posts
    8,202
    Thank Post
    442
    Thanked 1,032 Times in 812 Posts
    Rep Power
    339
    3Com's 'lifetime' warranty was that they would cover it from 5 years after it went end of life - which is pretty good compared to other tech hardware.
    We could return them on the serial number, irrespective of where they were bought from.

    I'd like to think that HP would have a similar policy now; in the past I have been distinctly unimpressed with them not even being able to identify a some of their kit with a part number, serial and model, let alone offer a warranty.

  3. #3

    plexer's Avatar
    Join Date
    Dec 2005
    Location
    Norfolk
    Posts
    13,272
    Thank Post
    613
    Thanked 1,567 Times in 1,407 Posts
    Rep Power
    412
    HP's lifetime warranty only applies to the original purchaser.

    Ben

  4. #4

    nephilim's Avatar
    Join Date
    Nov 2008
    Location
    Dunstable
    Posts
    11,666
    Thank Post
    1,614
    Thanked 1,866 Times in 1,384 Posts
    Blog Entries
    2
    Rep Power
    400
    Ben is on the mark...manufacturer warranty is the original purchaser only, however some companies that deal in 2nd hand products will do 3 year warranty on the kit that they sell.

  5. #5
    robk's Avatar
    Join Date
    Nov 2005
    Location
    Ashbourne
    Posts
    672
    Thank Post
    170
    Thanked 126 Times in 105 Posts
    Blog Entries
    1
    Rep Power
    47
    Hp told me that as long as the switches were originally bought in the uk they would honor the warranty.

  6. #6
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,101
    Thank Post
    118
    Thanked 90 Times in 78 Posts
    Rep Power
    36
    Just seen this on HP site..

    Q8. I have purchased a HP computer from a friend, is the warranty still valid ?


    HP warranty services extend beyond the original purchaser to anyone who subsequently purchases the Hardware Product only if the original sales receipt can be provided.

    If you want to know the status of an individual product warranty entitlement, refer to the HP Warranty Status tool for more information. Please note that you will need your product HP serial number.
    Although HP have never asked for proof of purchase when dealing on refurb/2nd hand desktops or monitors, so would it not be the case for switches? Netgear can be a PITA about this and NG is the only switch manufacturer we've ever had to raise an RMA with (multiple times)!

  7. #7


    Join Date
    Jan 2006
    Posts
    8,202
    Thank Post
    442
    Thanked 1,032 Times in 812 Posts
    Rep Power
    339
    anyone know how long the HP warranty on switches is these days?

  8. #8

    synaesthesia's Avatar
    Join Date
    Jan 2009
    Location
    Northamptonshire
    Posts
    5,839
    Thank Post
    569
    Thanked 993 Times in 765 Posts
    Blog Entries
    15
    Rep Power
    460
    Depends on the switch - value will be 3 years, most the procurve stuff is lifetime.
    I shall hasten to add that any of the UK warranty stuff is rubbish. Don't forget (although many a time it's convenient to do so) we are part of the EU and therefore items sourced from the EU are still within warranty and can be dealt with by any warranty center within the EU.

  9. Thanks to synaesthesia from:

    CyberNerd (2nd December 2011)

  10. #9
    dgsmith's Avatar
    Join Date
    Nov 2007
    Location
    Merseyside, England
    Posts
    1,101
    Thank Post
    118
    Thanked 90 Times in 78 Posts
    Rep Power
    36
    Quote Originally Posted by robk View Post
    Hp told me that as long as the switches were originally bought in the uk they would honor the warranty.
    How long ago was this, as it seems to contradict some replies here and also what I am reading online? I have yet to contact HP as I want to at least have some confidence that there is a chance they'd change it, regardless as to who bought it (also as there is a lack of paperwork for it too!)

SHARE:
+ Post New Thread

Similar Threads

  1. Passthrough power cable connectors for HP switch
    By cookie_monster in forum Wireless Networks
    Replies: 4
    Last Post: 12th April 2010, 10:05 PM
  2. Replies: 5
    Last Post: 12th August 2009, 11:12 AM
  3. Buying Second-hand kit
    By SimpleSi in forum Hardware
    Replies: 13
    Last Post: 18th June 2007, 11:07 AM
  4. Replies: 1
    Last Post: 26th March 2007, 07:03 AM
  5. HP switch reboot, Help!
    By phil_thebeans in forum Wireless Networks
    Replies: 1
    Last Post: 6th March 2007, 08:51 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •