pCounter Embedded - Konica Minolta

[garethedmondson]

Is there anyone running this software on their network and are up to version 2.1.2c of the Management software on the server?

We were upgraded last night and are having errors in the logs. As such the MFDs cannot connect to the server. Here is an extract of the error message:

==> START Konica Minolta Pcounter Embedded II Version 2.1.0.12
==> AUTH: Unable to start Listening on port 50002 (Unable to find the DeviceCommunicationSetting.ReceiveSetting.Certific ateFilePath parameter.)

If anyone has seen this I'd love to hear how they sorted it.

Many thanks

Gareth

[Ric_]

Being a lazy person, I'm not going to remote into work to find out what version we are on but if you are still having issues tomorrow please contact me and I'll look it up.

[MatthewL]

I'm not on the new version yet, we use it with Sharp but was advised not to upgrade yet till it has been fully tested as their may be issues.

[garethedmondson]

Well I sussed it out in the end - took a bit but I got there. For some reason beyond me whoever installed this software installed it in two places - one installation on the C drive and one on the E drive (which holds the spool directory). I took over this stuff as it wasn't being run properly (or setup properly).

I installed the update onto the C drive as there was a directory there and everything was pointing to that. What I didn't do was update the version which I later found on the E drive. This E drive installation is the one I should be using - so once I updated this installation everything fell into place. I could honestly swing for whoever installed it and didn't document the installation procedure.

Still I've learnt a lot :-)

Thanks everyone but no need to worry or look now. I appreciate your time,

Gareth