A few weeks ago I downloaded Ruckus firmware 220.127.116.11.8. Now when I look at the Ruckus site the firmware has gone back to 18.104.22.168.12. Was there something wrong with the version 8.2?
Jobos (9th April 2010)
I posted about this on the Ruckus Support Forum and had this message back.
I have had users report to me that since upgrading the firmware to 8.2 they have experienced dropouts when connecting to our Wireless Projectors in school. I e-mailed the support address and they were hoping that if all the test's go to plan, then the 8.2 MR1 will be out by the end of the week, so here's hoping today then sometime!!Hi,
We have received a few client connectivity issues after ZDs were upgrade to 22.214.171.124.8. Even though the number of reported issues is very small, we decided to remove the 126.96.36.199.8 firmware from the Support web site, while we were investigating the reported issues.
If your ZD is upgraded to 188.8.131.52.8 and you do not observe any client connectivity issue, you don’t have to take any action. If you are, however, seeing client connectivity issue, please send email to email@example.com. One of our Technical Support engineers will assist you.
We have identified the root cause of the reported issues, and we will be releasing a new version of 8.2 firmware early next week.
VP, Customer Advocacy
Hope that helps,
Yes I've been seeing dropouts as well so I better keep an eye out for the latest update.
I have been trying to upgrade to the FW 184.108.40.206.38 but it never gives me the "UPGADE" button.
All I see is Uploading Cancel. Then I finally see error on page at the bottom of the screen.
Anyone know how I can get around this?
We are getting hit with lost heartbeats which cause a loss in traffic for 3-5 minutes.
What FW is currently running? There are a few bugs in upgrading on certain browsers, depending on code and browser
we are currently on FW 220.127.116.11 build 57.
Thank you for your response.
RedGibbs (25th July 2011)
what a mess. The other day I could download just fine but today when I tried to get the ZD1000 8.0 Firmware I am blocked.
Says I need to be logged in with a premire support account. I am not real happy with Ruckus right now.
I couldn't tell you if that is right I'm afraid. However, you only need the bottom level support - just for software updates basically.
Realistically, that price doesn't sound bad, as you're paying for support, and catching up with the support you've not had so far I think?
Get in contact with one of the Ruckus Suppliers - We've got ours under a maintenance contract which covers these upgrades and also any failures to either the ZD or any APs. We had one go pop about 6 months ago and a replacement was sent pretty quickly. We use CPL Ltd for our Ruckus bits.
alemanyorks (23rd November 2011)
THX for the info guys, Mark @ CPL contacted me & has given me some help regarding this. Now to put some info together to show the benefits of a big firmware/mesh network upgrade to the purse string holders!
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