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Wireless Networks Thread, Ruckus User Unauthorised? in Technical; We bought in Ruckus late last year and have been slowly deploying the AP's and setting up College owned laptops ...
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    Ruckus User Unauthorised?

    We bought in Ruckus late last year and have been slowly deploying the AP's and setting up College owned laptops to use it. We are now at the stage were we want to allow pupils access to it also.

    I have setup a new SSID and have told it to use AD auth. When users are shown the login page (http://ruckus/activate) it logs them on fine, gives them a key, load the key all connects fine.

    The problem is the users cannot do anything beyond connect to the SSID, when you look at the current active clients if says the user is unauthorised even though they have authorised seconds before?

    I know i'll be missing something silly but it's monday morning so thought i'd ask.

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    Edu-IT's Avatar
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    You do have a lengthy expiry date on the keys don't you?

    In Ruckus admin if you go to Monitor > Generated keys what do you see there?

    Also what do you see in Events/Activities?

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    Dos_Box's Avatar
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    Moved to networks forum.

    Dos_Box

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    Oops sorry Dos_Box i was looking for networks am having one of those days.

    Under the generated PSK/Certs i have 1 month until the license expires.

    It dos appear to connect the user ok

    visitor User[visitor@00:21:00:14:05:1f] joins WLAN[SCGRID] from AP[00:22:7f:13:cf:c0]
    but i have noticed around 5 minutes after this we get

    visitor User[visitor@00:21:00:14:05:1f] is disassociated from WLAN[SCGRID] due to timeout during authentication.
    Not sure where this timeout is occuring, ruckus or PDC.

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    Edu-IT's Avatar
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    Are they staying in one place?

    I mean, it's not that they're wandering and unable to connect to particular access points?

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    No i'm testing it with a laptop sat beside me in the IT Office not moving it around anywhere.

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