MarkPower (13th November 2009)
Partner Premium Support consists of software upgrades and replacement of faulty hardware within a 48hr period from reporting and a dedicated Ruckus Helpline direct with ourselves,
Software support conists of just software upgrades but you do recieve your stand warranty for the hardware of 12 months which offers a 30 day return and repair.
I hope that helps fella
Using Aruba here and couldn't be happier, excellent system that just works.
Cost us 20k for 30 AP's and the controller.
I can't believe we put up with an unmanaged system for so long.
I agree with EduTech that it is not always the cheapest is best -far from it.
I am a fan of Extricom it just plugs into Cisco, standard n compliant, robust connectivity. The company i work for are an IT reseller and in our experiences of many of the wireless companies mentioned Extricom gives us no complaints it just works the boss is happy which is the main thing and we have wireless that works
CPLTD (13th November 2009)
I Must admit if do like the Extricom Equipment, and i believe this does cope alot better with regards to VOIP but saying that i have seen schools use VOIP on Ruckus Kit.
Oh and with regards to AP's when we was looking at a new Wireless System Meru said we needed like 40+ AP's when Ruckus (Net-Ctrl) came in they cut us down to 22 AP's! and that is with the field covered also!
But yeah i wont knock Extricom it is very good and tell me if i am wrong, but the only reason i would say look at extricom if you are looking at using at VOIP very heavily! if like most schools you just need a very stable and smart wireless system with some VOIP RUCKUS is the way!
We think Extricom are a forward thinking company and this is great for Schools that want to be innovative and are planning ahead 12 months ready for the new and exciting things coming out for education/learning it is worth the investment paying for something that works and it works well
Yeah but James your field is only the size of a postage stamp We use Aruba here but are looking carefully at Ruckus. My issue with Extricom is the AP's need to be directly connected to the controller and in some cases this just isn't cost effective With Aruba, Ruckus, Meru you just plug the AP into any network point and it'll just work with Extricom I would have needed 3 or 4 controllers across the site which would cost significantly more sadly.
[QUOTE=EduTech;410928]I Must admit if do like the Extricom Equipment, and i believe this does cope alot better with regards to VOIP but saying that i have seen schools use VOIP on Ruckus Kit.
Yeah VOIP/OCS unified comms then Extricom will work well. School networks are more complex, they need wireless to work, it's the one sector where everyone needs to log on all at the same time. You want to guarentee 30 laptops working and at the speeds -You get what you pay for an I don't think cheapest is always best
Interestingly, noone actually seems to have anything bad to say about Meru though, which is promising.
My supplier has just offered me a cracking deal on it, so they may be the way to go.
I don't like the controller problems with Extricom, seems a bit achaic. In any case, I'll catch up with the Ruckus guys today (missed a few calls) and see what price I'm looking at then take it from there.
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