I believe that CachePilot is Linux based... correct me if I'm wrong.
If so... you can use this
Reset lost root password and more using Knoppix (Linux live CD) F241vc15′ Weblog to create an additional root user.
If you copy the "shadow" file to "shadow.original", edit the "shadow" file, to remove the password, boot up as normal, logon (as shown in the link) as root, with a blank password, create a new user with your password.
Then boot back to the Live CD, open the "shadow" file, and copy the new user details to the "shadow.copy" file, then rename the "shadow" file to "shadow.hacked" rename the "shadow.copy" to "shadow". this has then reset their password as the root user, but created another one, which you can use.
It does, however, invalidate your warranty (if they find out).