+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 24
Wireless Networks Thread, What are people's experiences with Meraki APs failing? in Technical; We've just had our 4th Meraki AP fail and had to be RMA'd since their installation in August last year. ...
  1. #1
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17

    What are people's experiences with Meraki APs failing?

    We've just had our 4th Meraki AP fail and had to be RMA'd since their installation in August last year. This is out of a total of 36 APs so it seems quite a high number to me?

    Has anyone had similar experiences?

  2. #2
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    Guess it might just be me then!

  3. #3

    Join Date
    Mar 2011
    Location
    West Yorkshire
    Posts
    27
    Thank Post
    2
    Thanked 1 Time in 1 Post
    Rep Power
    0
    99 APs here with no issues as of yet, however they have only been in less than two weeks!

  4. #4

    Join Date
    Jul 2009
    Posts
    558
    Thank Post
    45
    Thanked 106 Times in 91 Posts
    Rep Power
    68
    I have a number of meraki APs that have been fine for the last few years.

  5. #5
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    I'm hoping we just had a bad batch rather than anything more serious, fingers crossed!

  6. #6
    kearton's Avatar
    Join Date
    May 2007
    Location
    Yorkshire, via NZ ;)
    Posts
    869
    Thank Post
    166
    Thanked 100 Times in 85 Posts
    Rep Power
    44
    What model, @nikaso? MR11, MR12, MR16, MR18, MR24, MR26, MR34, MR62, MR66 ???
    In what way are they failing? Failing to power? Failing to boot? etc?

  7. #7
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    Quote Originally Posted by kearton View Post
    What model, @nikaso? MR11, MR12, MR16, MR18, MR24, MR26, MR34, MR62, MR66 ???
    In what way are they failing? Failing to power? Failing to boot? etc?
    The first 3 were MR16s, last one was an MR24, The MR16s that have failed just display a red power light and won't factory reset, the MR24 gives an unstable connection, on ping tests through the dashboard I see pings in excess of 20000 ms , factory reset didn't cure it.

  8. #8


    Join Date
    Dec 2005
    Location
    In the server room, with the lead pipe.
    Posts
    4,638
    Thank Post
    275
    Thanked 778 Times in 605 Posts
    Rep Power
    223
    Anything odd in the logs of the (presumably) POE switch powering them?

  9. #9
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    Quote Originally Posted by pete View Post
    Anything odd in the logs of the (presumably) POE switch powering them?
    We use POE injectors, because we have quite a spread out site it was going to be quite expensive to put a POE switch in at each location, of course that means no logs to query unfortunately!

  10. #10
    kearton's Avatar
    Join Date
    May 2007
    Location
    Yorkshire, via NZ ;)
    Posts
    869
    Thank Post
    166
    Thanked 100 Times in 85 Posts
    Rep Power
    44
    From memory the MR16s only have Orange and Green Radio Power lights, not Red? (We had MR16s when we originally trialled the kit, but when we bought we got the new MR18s which have a veritable rainbow of lights).
    A solid Orange light on MR16 means it is booting or looking for a path to the Internet. Are you using static IP or DHCP? If DHCP then look to see if there is an old lease for the problem AP and delete it. I had one problem one which came right after I did this. Hope this helps.

  11. #11

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,808
    Thank Post
    272
    Thanked 1,135 Times in 1,031 Posts
    Rep Power
    349
    In my experience of the kit i've never seen this issues (i support nearly 100aps across about 15 clients). The only device I have had be sent back is a Z1 security appliance.

    What POE injectors are you using?

  12. #12
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    We are using Phihong POE injectors, they were £20 each versus the £70-80 for official Meraki injectors at the time.

  13. #13
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    Quote Originally Posted by kearton View Post
    From memory the MR16s only have Orange and Green Radio Power lights, not Red? (We had MR16s when we originally trialled the kit, but when we bought we got the new MR18s which have a veritable rainbow of lights).
    A solid Orange light on MR16 means it is booting or looking for a path to the Internet. Are you using static IP or DHCP? If DHCP then look to see if there is an old lease for the problem AP and delete it. I had one problem one which came right after I did this. Hope this helps.
    I think I did try this but have sent them back and received replacements now anyway so hopefully it'll be ok!

  14. #14

    glennda's Avatar
    Join Date
    Jun 2009
    Location
    Sussex
    Posts
    7,808
    Thank Post
    272
    Thanked 1,135 Times in 1,031 Posts
    Rep Power
    349
    Quote Originally Posted by nikaso View Post
    We are using Phihong POE injectors, they were £20 each versus the £70-80 for official Meraki injectors at the time.
    Yes I am wondering if it could be an issue with these - what have Meraki said about the issue?

  15. #15
    nikaso's Avatar
    Join Date
    May 2010
    Location
    The Death Star
    Posts
    311
    Thank Post
    20
    Thanked 50 Times in 27 Posts
    Rep Power
    17
    Quote Originally Posted by glennda View Post
    Yes I am wondering if it could be an issue with these - what have Meraki said about the issue?
    They got me to try the usual, factory resets etc but none of it worked so they issued an RMA for both.

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. What backup software are people using on Server 2012?
    By ronnoco in forum Windows Server 2012
    Replies: 14
    Last Post: 10th March 2014, 11:28 AM
  2. Replies: 29
    Last Post: 5th August 2013, 08:36 PM
  3. What are people really using ? (RDP / ICA / VDI ?)
    By Axel in forum Thin Client and Virtual Machines
    Replies: 0
    Last Post: 7th March 2012, 09:14 AM
  4. So, what are you doing with laptops this year?
    By GrumbleDook in forum Hardware
    Replies: 18
    Last Post: 21st June 2011, 08:58 PM
  5. OS Showdown - What are people actually running.
    By SYNACK in forum General Chat
    Replies: 14
    Last Post: 1st April 2009, 03:31 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •