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Wireless Networks Thread, Useless IT Provider in school in Technical; Originally Posted by FishCustard Please get a screenshot of that email, the Internet needs to see... No no no if ...
  1. #31

    fiza's Avatar
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    Quote Originally Posted by FishCustard View Post
    Please get a screenshot of that email, the Internet needs to see...
    No no no if that happens the internet will break......forever!!!!!!

  2. #32
    browolf's Avatar
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    start a twitter feed of the crazy things and who knows maybe you'll get a tv show like $h*! My Dad Says
    Last edited by browolf; 6th December 2013 at 03:11 PM.

  3. #33
    InspireICT's Avatar
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    I'd be inclined to say that whatever is in your contract is pretty pointless given some of the examples of sheer comedy genius above. I would be astonished if any ICT provider would hold you to the contract if you pointed them to this thread and even if they did, threaten to name and shame - I guarantee they'd walk away without a fuss.

  4. #34

    sparkeh's Avatar
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    I've found a picture of the bosses:

    chuckle brothers.jpg

  5. 2 Thanks to sparkeh:

    Chris_ (8th December 2013), Gatt (20th December 2013)

  6. #35

    fiza's Avatar
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    I've found the technicians who work for this company

    untitled.png

  7. Thanks to fiza from:

    sparkeh (6th December 2013)

  8. #36

    synaesthesia's Avatar
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    A few theories (not wanting to spoil anyone's fun of course)

    A) As above, entirely incompetent support provider, if that's the case then I sincerely hope they are already in the process of having them removed and court proceedings issued against them
    B) A typical support provider with a muppet of an employee who has perhaps been incorrectly hired, in which case I hope they are in the process of having this discussed with said support provider
    C) We have a troll on our hands.

    No, my name isn't Buzz Killington.

  9. #37
    speckytecky's Avatar
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    I think many of us would be very interested to hear who these scoundrels are? Additionally a couple of questions:

    What sort / size of school are you?

    Where are you?

    My thoughts are toward you need to ask your LA for some Job Descriptions of IT Posts and according to your size start planning with the SLT & GB toward recruiting an in house team. External companies are always going to be a more expensive option I reckon as they are profit driven; equally and hopefully - in house should get you a team player who can work and integrate with staff needs. i.e. I'm in house myself on a PT contract but frequently respond to pleas to go the extra mile to sort problems. I do get paid overtime but also I also feel appreciated.

  10. #38

    fiza's Avatar
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    Quote Originally Posted by synaesthesia View Post
    A few theories (not wanting to spoil anyone's fun of course)


    C) We have a troll on our hands.
    Thought did occur to me too.

  11. #39

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    Take a look at the original contract, assuming you have one. Most contracts are defective in some sense once scrutinised closely.
    "Terms" are stuff that's important enough to mention explicitly. "Conditions" are also terms but so important that contravening one would allow the contract to be terminated.

    Poor performance would not usually be dealt with by terminating a contract. Persistent poor performance with no improvement following intervention would probably give reason for early termination.

    Don't forget, if you can't agree with the other party, then the court system can decide for you and the court might decide either way BUT the court does not like its time wasted. You must make sure you have exhausted every avenue.

    Also it is very important to remember it is not what happened, but what you can prove happened.

    Even if it is verbal, document it, present it back to the other party in writing - "this is what you said". If they don't come back with a denial (in writing) they are to some extent accepting that is what they said - thus verbal communications now become something you can evidence in writing.

    Last Tuesday (xx/12/13) I asked about iPads and you suggested on the phone that I connect them using an RJ-45. ipads have no RJ-45 connection. Could you explain what it was you meant please?

    That sort of thing.

    You can always try "I don't believe you have demonstrated enough competence to fulfill the contract obligations and for that reason I will be terminating the contract at the end of the month". There is an issue, depending on a) how much of the individual's (or company's) income this contract represents, b) how easy it would be for the person to replace the contract and c) how long the contract has been running for.

    I terminated a contract unilaterally with a CCTV provider. We received all sorts of threats of legal action, diggers arriving to pull the cameras off the wall, etc. In the end guess what happened, they went away quietly. It's not quite the end of the story because 5 years later I received an email "We notice you have had our services before, if you are thinking of upgrading and would like to use our services again please get in touch." Yeah, right.

    Note: By "end the contract" you mean "stop paying" if you are the client and "stop providing the service" if you are the provider, along with the necessary communications to notify the other party this is what you are doing.

    Also, the court is the last resort. You don't go straight into "issue court proceedings", you go through the proper steps first.
    Last edited by catch21; 7th December 2013 at 01:19 PM.

  12. #40

    twin--turbo's Avatar
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    Quote Originally Posted by fiza View Post
    Thought did occur to me too.
    It occured to me in the first post...

    Not convinced this is at all genuine.

    Rob

  13. #41

    synaesthesia's Avatar
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    If it is genuine then this thread could be used as evidence for the SMT involved to show it's that bad that experts in the field thought it was a bad joke.

  14. #42
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    Sounds like RM or Capita

  15. #43

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    Go for ruckus..

    Enjoying at my place..since 2 years no failure

  16. #44

    CPLTD's Avatar
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    Quote Originally Posted by fiza View Post
    I would name and shame this provider. You may help someone who is considering using them.
    Completely agree - surely it is your duty to do this in order for others to avoid making the same mistakes.

    From what you have written it seems more than reasonable in this case.

    It is companies like this that give us all a bad name.

    Chris

  17. #45

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    Where are you in the country ?

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