Wireless Networks Thread, Useless IT Provider in school in Technical; What do they say when you call them out on their complete nonsense?...
6th December 2013, 12:12 PM #16
What do they say when you call them out on their complete nonsense?
6th December 2013, 12:14 PM #17
- Rep Power
Teacher- I cannot access the teacher drive
Company- Well the solution is to reformat your PC, it'll take at least a week
'Could you plug your iPads into the ethernet?'
'Ah, the whiteboard has a USB B connection, your PC has a USB A- you'll need to replace the whiteboard'[/QUOTE]
I'm starting to love this company, not for the IT Support which is shocking but there amazing answers. They are giving us a laugh in the office
6th December 2013, 12:17 PM #18
Cancel the contract with cause.
Tread lightly with SLT and governors though - if they hired these lot and have been paying them for years ensure you give them a means to save face (even though you and they both know they've been taken for a ride and failed to do due diligence).
6th December 2013, 12:30 PM #19
I'd also make sure all logins they have are revoked when you cancel to prevent anything "suddenly going wrong."
Thanks to CAM from:
playstation (6th December 2013)
6th December 2013, 12:39 PM #20
Name and shame. Some quality responses from trained monkeys their.
6th December 2013, 12:43 PM #21
sounds like they try to upsell at any opportunity!
6th December 2013, 12:47 PM #22
Muppets. Their responses are ridiculous almost to the point of not even being wrong, let alone not being right.
Please do tell us who they are, as has been mentioned you may well save someone else the same hell.
6th December 2013, 12:50 PM #23
Just think how many other schools are relying on this company and, due to lack of technical knowledge, are actually just going with what they say. As everyone else has said, surely they're breaking contract by supplying an inadequate service.
Would love to hear their replies when called out on all this though.
6th December 2013, 12:52 PM #24
- Rep Power
Firstly get documented evidence of these statements, especially the gmail on ipads and the youtube issues, find counteracting evidence but don't forward this to support, arrange a face to face with the Support provider director and have it out, see what they say.
Demand they tell you your own WiFi password and deal with that yourself from now on.
At the end of your contract look for a new provider.
6th December 2013, 12:55 PM #25
Sounds like something out of a TV comedy rather than a "professional" company. Keep evidence and threaten to name and shame if they don't get their act together as some of those anecdotes are hilariously bad
Last edited by gshaw; 6th December 2013 at 12:56 PM.
6th December 2013, 01:17 PM #26
I thought the IT Crowd had finished now? Some of those are hilarious.
(I'm sorry, you do have my sympathies as well, you really do, as being stuck in the middle with no power to change anything is a horrible place to be - like working in retail, actually - but some of those lines they are feeding are hilarious. I too think name & shame is important to stop them catching others out - EduGeek is well indexed by Google and it may well save someone grief in future.)
6th December 2013, 02:14 PM #27
- Rep Power
I had a member of staff at my Daughter's Nursery tell me that their IT support couldn't put in Wireless Access becasue the signal wasn't good enough in their area!! so they were forced to put in 10 "hard wired" ports around the nursery.
6th December 2013, 02:16 PM #28
- Rep Power
The first thing I did was get all of the passwords. I'm ready and waiting to reset all the server controls as soon as I can. This is a company that is happy to leave networks unlocked, which is always a no-no with any SMT let alone the data protection issues.
Originally Posted by Demarcation
Okay, raiding my iPad notes here on the last of these gems:
'What type of electricity do you have in school?' (he was confused by the 200-240V label on a PC)
Teacher: 'my password hasn't worked since the start of term'
Company: 'what is your password'
Teacher: 'password - you set it up for me'
Company: 'are you sure you are spelling it correctly?'
'Do the teachers ever need to access the pupil's work folders?'
(in jobs book) 'My TV is not working' - reply was 'because of wifi'
'the computers are now sinking'
'If you connect any other type of access point to the internet it will break the internet forever' (I may have to scan this in as a screengrab, it is one of the best emails i've ever had)
The answers aren't even good wind ups, are they. I'm off to visit another school supported by the same bunch of talented individuals next week, i've already been told that they have said that it is not possible to connect a 'wireless extender' to their school network which sounds like familiar nonsense to me (i'm betting that they have a bunch of wireless access points on site, probably the same useless ones they are now trying to upsell the SMT here.
6th December 2013, 02:25 PM #29
WHO are they?!
I'm half expecting this to either be a company we're all aware of, or one that is usually really good.
6th December 2013, 02:42 PM #30
My reaction to these was along these lines: 2120-finn-wat.jpg
Originally Posted by playstation
Please get a screenshot of that email, the Internet needs to see...
Last edited by FishCustard; 6th December 2013 at 02:46 PM.
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