Printer Issues;

[MoTa]

This is my first post! Thanks in advance to any who can assist.

So, here's the deal, I have a printer that is connected to a network and a server. It prints from the network just fine, but when sending info from the server to print, it prints as code. I deleted and reinstalled the driver, reset the TCP/IP port, unplugged the printer from the network switch, unplugged the printer from the server, and turned the sucker off over night in hopes to clear the memory... it still prints code from the server. Any ideas what the problem could be? Our server admins insist it is a printer issue, and it very well may be, but I'm at a loss, with my admittedly limited knowledge, as to what to do. They have no idea what is wrong with the printer either. :?

Any help would be flippin' marvelous.

Thanks so much!
Mo.

[maniac]

The only time I've come across this is when sending info to the printer using an incorrect driver.

What I would try is;
# Installing the latest version of the driver;
# look for a firmware update and perform this if there is one;
# Try changing the type of driver from say PCL5 to PCL6 or postscript if different ones are available;

See if any of these make any difference.

Mike.

[MoTa]

Oh, the printer is an HP LaserJet 4200n, if that helps any to ascertain the problem.

Thanks again!
Mo.

[contink]

You sure you haven't installed the wrong driver type on the server... Seen something like this happen when I picked the right printer and the wrong driver/type from the list of possibles.

[MoTa]

The driver is definitely right. This is something that spontaneously happened after long time use. I am using the PCL6 driver for this printer. I'm going to try a post script.

[maniac]

The driver is definitely right. This is something that spontaneously happened after long time use. I am using the PCL6 driver for this printer. I'm going to try a post script.

I would also try the PCL5e driver if one is available, PCL6 drivers are prone to problems in my experience, the PCL5e drivers are usually much more stable.

Mike

[SYNACK]

My advice would be to upgrade the firmware and try to reset the on board configuration of the printer to default. One of the internal firmware settings could have got messed up and a firmware upgrade alone will not over write this configuration. Probably looking for a function called something like factory reset or reset to default.

[accura2000]

I agree with Maniac, i only use the PCL5e drivers on our HP's. Works flawlessly touch wood.

[MoTa]

Synack,

I think you may have pinpointed my problem exactly. Thanks for the help!

Everyone who has posted,

Thank you so much for your help. You guys are fast to respond and super helpful. It's fantastic! Way to be a kick-ass community.


Cheers!
Mo.