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Wired Networks Thread, Internet Down! in Technical; Having recently moved to a commercial ISP after enduring several years of the RM/LEA network dropping out occasionally without explanation ...
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    Internet Down!

    Having recently moved to a commercial ISP after enduring several years of the RM/LEA network dropping out occasionally without explanation I was surprised to receive a couple of emails today:

    Start of Outage: 31-05-2012 09:50:01
    End of Outage: 31-05-2012 09:50:04
    Total Downtime: 0d 0h 0m 03s
    Outage Overview:
    A fibre link within our London network experienced a brief loss of signal, consequently impacting
    services.
    Impact Level:
    Services hard down for 3 seconds.
    I have accepted their "sincerest apologies for the inconvenience this may have caused"
    For 3 secs !. Our LEA team wouldn't event pick up the phone if it was down for over half an hour !!!

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    Edu-IT (3rd June 2012), hardtailstar (1st June 2012), jamesfed (31st May 2012), SimpleSi (1st June 2012), speckytecky (16th June 2012)

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    jamesfed's Avatar
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    I don’t always agree with you @CyberNerd but…..

    +1 for canning RM!

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    CyberNerd (31st May 2012)

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    m25man's Avatar
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    You are privileged, we recently had an outage of over 15 Hrs after a BT engineer inadvertently reprogrammed a switch at the exchange.
    It took the ISP that long to determine the fault was actually at their end after spending most of the day trying to blame our network or equipment!
    Eventualy after 6 weeks of complaints and threats to cancel the service we got £700 compensation for the days outage.

    Thats what a 99.99% SLA does for you.

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    Quote Originally Posted by m25man View Post

    Thats what a 99.99% SLA does for you.
    Indeed. The fact that our LA couldn't offer an SLA or offer out of hours support put them out of the tender.

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    SimpleSi (1st June 2012)

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    sonofsanta's Avatar
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    I saw that email this morning, did make me smile not sure if anyone would have noticed, but I'm not going to complain about more information!

    Having been on Vaioni for coming up 18 months, now, they have always been excellent about warning before planned downtime or explaining afterwards, and they are genuinely improving their reliability as well.

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    synaesthesia's Avatar
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    It wasn't even their fault

    LiNX had fitted new Juniper kit at 6am yesterday.
    A few hours later, LiNX had massive broadcast storms. It DDoS'd itself out of the sky.

    I've said it before and I'll say it again. Juniper = fail.

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    cpjitservices's Avatar
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    Its not Juniper that have failed... It's the guys configuring the kit that fail.

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    X-13's Avatar
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    Quote Originally Posted by cpjitservices View Post
    It's the guys configuring the kit that fail.
    It's like I always say... "It is not enough to succeed. Others must fail."

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    Quote Originally Posted by CyberNerd View Post
    Having recently moved to a commercial ISP after enduring several years of the RM/LEA network dropping out occasionally without explanation I was surprised to receive a couple of emails today:



    I have accepted their "sincerest apologies for the inconvenience this may have caused"
    For 3 secs !. Our LEA team wouldn't event pick up the phone if it was down for over half an hour !!!
    Who do you use for your BB provision? I'm activly looking into this and need options.

    Cheers

    HBJB

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    penfold_99's Avatar
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    Quote Originally Posted by CyberNerd View Post
    Having recently moved to a commercial ISP after enduring several years of the RM/LEA network dropping out occasionally without explanation I was surprised to receive a couple of emails today:



    I have accepted their "sincerest apologies for the inconvenience this may have caused"
    For 3 secs !. Our LEA team wouldn't event pick up the phone if it was down for over half an hour !!!
    Quote Originally Posted by Heebeejeebee View Post
    Who do you use for your BB provision? I'm activly looking into this and need options.

    Cheers

    HBJB
    @CyberNerd when with Vaioni. AFAIK.

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    sonofsanta's Avatar
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    Quote Originally Posted by penfold_99 View Post
    @CyberNerd when with Vaioni. AFAIK.
    The email mentioned was from Vaioni, cos I got it as well. Unless other ISPs had a similar downtime for the same reason.

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    Yes. Our ISP is Vaioni. They have provided an excellent service, and this wasn't even their fault.

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    glennda's Avatar
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    Zen as had an outage for a while yesterday which was a peer down in London - i guess it was all related.

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    synaesthesia's Avatar
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    No, Juniper *is* fail. It's turgid crap and always has been. Buggy software, memory leaks, it's always been a nightmare - unless it's improved drastically.
    I rate Dlink over Juniper. That's how bad it is.

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    I rate Dlink over Juniper
    #
    I'm sorry but I strongly disagree with your view on this, Seriously DLINK over Juniper? maybe for home use yes but commercially no.

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