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Wired Networks Thread, Phones / VOIP in Technical; What systems are people using for their phone systems ?? I'm looking for different prices - needs to be deployed ...
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    cpjitservices's Avatar
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    Phones / VOIP

    What systems are people using for their phone systems ?? I'm looking for different prices - needs to be deployed in a call center type environment, presently we use talkswitch but we've outgrown it.



    Thanks everyone.

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    jamesfed's Avatar
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    Going to be moving to Lync 2010 on SIP trunks over April, have been looking at 3cx for a primary we support as well.

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    cpjitservices (29th February 2012)

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    We use Avaya, currently have 2 busy call centers running on different systems, constantly expanding, only a few sites not on Avaya kit now.

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    cpjitservices (29th February 2012)

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    Domino's Avatar
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    Lync is the way forward. Moving all of our systems on to it now.

    Call routing groups, conferencing, mobile access, exchange voicemail, survivable branch appliances - winning.

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    cpjitservices (29th February 2012)

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    tom_newton's Avatar
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    Zultys with Aastra phones and the odd polycom phone. Decent kit, we've had it in 5 or 6 years. Salesforce integration's our next step. Good call centre options for sure.

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    glennda's Avatar
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    I'm in the throws of FreePBX an Asterisk based system @Geoff recommended it. We use Yealink T28P's all which are configured via Auto-provisioning (dead simple!). Going to be using SIP aswell over a Leased Line which we share with internet traffic. using Smoothwall's SIP Proxy probably.
    Last edited by glennda; 29th February 2012 at 10:08 PM.

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    Geoff's Avatar
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    Using VICIDial in an Outbound callcenter in anger (10k+ calls a day). Agents use Zoiper Classic softphones + USB headsets.

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    Avaya IP Office 500 with a mixture of 9608 & 9641 IP Phones, Very good system with plenty of features and very easy to manage. It’s been in and working just over a month and all is well so far, apart from the odd phone freezing.

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    Splicecom Maximiser - Great phones, works well and made in Britain!

    Pete

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    Geoff's Avatar
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    Quote Originally Posted by ChyrillStucker View Post
    If you are running a call center, I would suggest that you try Hosted PBX services. These people provide all the hardware and configure everything. You can use your traditional PSTN phones with ATA or VoIP phones. They also provide as many numbers of extensions as you require, so you can change them as per your requirements. I am currently using services from therealpbx.com and it is working fine.
    I'd rather not. My inhouse system comes in at 1/10th of the cost with much more flexibility than I could attain by using a hosted system. But I bet I'm preaching to the wrong crowd here about inhouse vs hosted solutions.

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    cpjitservices's Avatar
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    Thanks for all of your comments... I think however we are going to go Asterix after careful consideration of our needs

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    glennda's Avatar
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    Quote Originally Posted by cpjitservices View Post
    Thanks for all of your comments... I think however we are going to go Asterix after careful consideration of our needs
    The FreeFBX solution is based on the Mysql version of asterisk and in terms of customization is just as flexible IMHO worth a play if you want.

    There is also Trixbox CE

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    cpjitservices (27th March 2012)

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    Geoff's Avatar
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    Indeed, let me know if you have any issues. I know more about Asterisk based VOIP systems than I care to admit.

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    cpjitservices (27th March 2012)

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    cpjitservices's Avatar
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    Thanks - Just looking at trixbox saw it a while ago but want to play with it now.

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    glennda's Avatar
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    Quote Originally Posted by cpjitservices View Post
    Thanks - Just looking at trixbox saw it a while ago but want to play with it now.
    I found Trixbox too clunky and not very logical but could just be me! I'm going live with our FreePBX system next week



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